In recent years, the use of telehealth has skyrocketed. Oftentimes it’s more convenient to have a telehealth visit versus a traditional in-person appointment because there’s no time spent traveling or waiting at the doctor’s office, and you can even complete your visit while at home with your kids or pets (no need for a sitter!). These are all great pros in favor of telehealth. However, in order to get the most benefit from these virtual visits, keep these key tips in mind:
Before your appointment:
- Confirm the visit is covered by your insurance plan. Many health plans are expanding access to telehealth, but it is still important to double check in advance to be sure you don’t receive an unexpected bill later on.
- Test your technology in advance! Try logging into any necessary accounts, ensure your internet is working properly, and confirm your computer or phone is charged and ready to go. While glitches are sometimes unavoidable, it still helps to do what we can to prepare.
- Set yourself up for success. Plan to take the call in a quiet spot without background noise or distractions. Consider using headphones/earphones if needed.
- Prepare questions or concerns in advance, and make sure to write them down so you don’t forget anything you want to discuss with your provider. Also have a list of medications you’re taking handy, as it may come up during the visit. Consider taking photos of things you want to show the provider in advance, like any skin issues or bruises.
During the appointment:
- Invite a loved one to join you if comfortable doing so. Having another set of ears is always helpful to remember what was discussed, and they may have noticed or think of things you don’t.
- Don’t be afraid to ask questions! Ask what the next steps are. Is a follow-up needed? Should you be seen in-person?
After the appointment:
- Take care of any follow-up tasks, like scheduling your next appointment (virtual or in-person) or picking up any prescriptions.
- Check your Explanation of Benefits when it arrives to make sure the appointment was covered as expected.
Telehealth is a fantastic tool when used appropriately, such as for short follow-up visits or instances that do not require procedures like blood draws. But remember, it’s still important to do in-person appointments when needed. Not everything can be seen by a camera, and urgent issues–like chest pain or trouble breathing–should be addressed immediately in person.
